Contact.
Hey, it's Jonathan. I read every one of these myself, and I get back inside one business day. Use the form below for anything account-related, purchase-related, or "I'm thinking about buying and I want to ask first."
Drop it as a comment on that lesson's page. I'll answer it there. That way the answer helps the next person too.
Three free videos. The fretboard isn't twenty separate positions, it's one system that keeps repeating. Once you see that, the chord shapes you already know stop being mystery moves and start being the where of something bigger. I'll show you in about fifteen minutes total.