Frequently Asked Questions

Password Related Questions

Q. I forgot my password, or my password isn’t working!
A. You can reset your password using this link.

Q. How can I change my password to something I’ll remember?
A. Once you are logged in, you can change your password by clicking on your name at the very top right portion of the webpage – it will say Howdy, (your name). On that menu, click on Edit My Profile. On the page that comes up, go down until you see the Generate Password button, and click it. That will generate a strong password for you, however it also gives you the option to put your own in there (if it is not a strong one you will have to click on the “Confirm use of weak password” checkbox.

Order Related Questions

Q. Is my credit card secure?
Yes! This site currently offers two ways to purchase: PayPal, or credit card via PayFirma.com. Both options employ industry leading security measures so your credit card information remains secure at all times.

Q. What is your return policy?
A. We’re committed to helping you make real progress on your guitar. If you go through one of our courses, and find you have not learned anything from it, simply send it back within the first 60 days, and we’ll give you a full refund, less shipping.

Q. Do you accept orders by mail?
A. Yes, we accept orders by mail. Check, money order, and VISA / Mastercard are all valid mail-order payment methods. Please download the order form for more details, and contact us if you have any questions regarding it.

Q. Do you accept American Express or Discover?
A. Not directly, however you can use these cards through the PayPal option.

Q. How soon will I receive my DVD order?
A. That depends on the shipping option you select at checkout; however typically DVDs are shipped out within 1-3 business days of the order, and if delivered via United States Postal Service, will take about 5 days in transit. So you should see the package within 7-10 days of order. Sometimes it can take up to an extra week or two for International orders.

Q. Do you accept international orders?
A. Yes! Just put your complete shipping information into the form, and it will automatically compute your shipping costs direct to wherever you are in the world. Shipping times may vary. If for some reason your country doesn’t show up on the list, please contact us directly.

Q. Why do you charge in US dollars?
A. We’re a Canadian-based company, but we have customers worldwide, and the most common currency for international transactions is the US dollar. Therefore, all prices you see on this website are in US dollars.

Q. Can I order just the DVD and not the download?
A. No, the download is included in all package options. However, if you do not wish to use the download area, that is okay as the DVD will contain what you need. The benefit of the download area is that it gives you access to future product updates which will happen from time to time.

Download Related Questions

Q. When I click on the download links in the member’s area, it takes forever to load the video. What gives?
A. If you click the download links directly, your internet browser will attempt to load the video inside of the browser. To prevent this, right click on the link, and select “Save Target As” or “Save File As” and save the file to a location on your computer where you’ll remember where you put it. We recommend creating a folder specific to this lesson, and downloading all the material into that one folder in order to find it easily later on.

Q. When I start the download, it tells me it will take several hours. Is this normal?
A. Just like in high school math, the distance you can travel is dependent on how fast you’re going. If you have a fast internet connection, you should be able to download all of the material in an hour or two. However, if your internet connection is slower, it may take several hours to complete the download. We recommend using some form of download manager software that will allow you to resume your download in case it is interrupted.

Q. I’ve downloaded the files, but now I can’t find them on my computer! Help!
You can check your Downloads folder, and if the files are not there, we recommend going back as if you were going to re-download the files, but this time when your internet browser asks you where to save the files, take note of the location, and go look there on your computer.

Q. I’ve download the files, but they won’t play on my computer!
The video file should play in most video software, however if you’re having problems you can try downloading and installing VLC Media Player which is free.

Q. Can I download the lesson material on more than one computer?
Yes, your login details allow you access to the member’s area, so you can download the lesson as many times as you require. Some people like to have the lesson on both their home computer as well as their work computer, and this works just fine with this system.

Q. Can I download these lessons to my iPad?

A. Yes. We’ve tested this free video downloader app and it works fine to download both the Riff Ninja Academy lessons which show up as videos in your browser, as well as the larger premium course files as well.

Q. Can I play the jam tracks on my iPad?

A. Yes, but you must download them to a computer first, unzip the main file, import the mp3 files into iTunes, and then sync to your iPad through iTunes. Here’s a good video tutorial for doing that.

Q. Can I download these lessons to my Android device?

A. Yes. For the premium courses with video download links, simply press and hold the link to be downloaded until a menu pops up. Select Save Link and the download will automatically start.

Q. How do I login using my Facebook, LinkedIn, or Twitter accounts?

A. Simply click on the Facebook (or Twitter or LinkedIn) logo underneath the login form. You will be asked to login to your Facebook account, and once inside, to give permission to connect to it. Don’t worry – nothing will be sent to your friends or posted on your behalf or anything of that nature. This is only so the website can verify your account. Next you will be asked to login to the member’s area using your login information (the same way you’ve always logged in).

At this point, your accounts will be synced together, and if you are logged into Facebook you will now be able to login to the member’s site with a single click, by clicking on the logo under the login form.

Detailed Instructions for Downloading:

Above you will find the download links for each of the files that accompany your order.

Click on the link you want to download with your RIGHT mouse button and you will see a menu like the one to the right open up.

In Internet Explorer Choose “Save Target As…” and download the file to your desktop. (in Firefox and Netscape you choose “Save Link As…” and in Safari you choose “Download Linked File As…“)

Once you select the ‘save target as’ or ‘save link as’ entry, a download screen will appear asking you where you want to save the file to on your computer.

The download screen will appear like this….

You should save the files to your “Desktop” or another folder you can easily find.

Once you have downloaded the file, go to your desktop or the file you saved it to and double click the file to open it. Repeat this process for each of the files…

Accessing the Bonus Material on the DVD

There are two different ways to access the bonus material that comes with your lesson.

  1. Login to the Unlocking The Guitar Member’s area and download it. Login here.
  2. If you bought the DVD, access the material from the disk.

On A Windows Computer

  1. Insert the DVD into your computer’s DVD drive
  2. If the DVD movie begins playing automatically, stop it, and exit that program.
  3. If a box pops up asking you how you would like to open the DVD, select “Open folder to view files using Windows Explorer”. Please note that depending on your version of Windows, this message might be slightly different.
  4. On the next screen, you will see three folders: AUDIO_TS, VIDEO_TS, and a third one that contains the bonus material. The screenshots here are taken using the Unlocking 145 disk; so the name of the folder on your DVD may be different, depending on which course you have. However, they all contain the course name and “DVD-ROM Contents”. Open that folder.
  5. Inside you will find the bonus material for the course.
  6. You might need to install Adobe Reader in order to view the PDF files. You can download that here for free.

On A Mac

  1. Insert the DVD into your computer’s DVD drive.
  2. Once the disk has mounted, it should appear on your desktop. If the DVD video begins playing automatically, stop it and close the program that is playing it.
  3. Double click the DVD image to open the folder.
  4. Inside the DVD will find three folders: AUDIO_TS, VIDEO_TS, and a third one that contains the bonus material. The screenshots here are taken using the Unlocking 145 disk; so the name of the folder on your DVD may be different, depending on which course you have. However, they all contain the course name and “DVD-ROM Contents”. Open that folder.
  5. Inside you will find the bonus material for the course.
  6. The PDF files should open in Preview, however if you have trouble, you can download Adobe Reader here.

Other Questions

If you’ve got a question that has not been answered on this page, feel free to contact us directly.